FAQ

Getting Started

Purchasing Questions: We accept major credit cards with PayPal as the processor. Just add the template to your cart and add your credit information. We do NOT store your credit information.

The Shopping Cart Download Page: Once you have completed the purchase process through our shopping cart system, you will be directed to a page that has a link to the downloadable template file. There are instructions on the page to help you proceed.

• Click on the download link to start the process.
• When the File Download dialog box appears, click the Save button. This will open a Save As dialog window.
• Save the zip file to a convenient location on your computer. We recommend saving the file to your desktop. You can always move the file to another location later.
• Once your file has been downloaded, continue the instructions on the screen. You will be directed to a “Thank You” page which gives you further instructions that are relevant to installing your template package.

Zip Questions

How do I get the files? When you purchase from our site, your web template is available for immediate download as a zipped file (zip). You will need an unzip utility program to open the file and extract the contents. We recommend WinZip, which can downloaded to evaluate for free at: http://www.winzip.com.

How do I open Zip Files?

• Open the desktop folder and right-click on the zipped file.
• From the menu, select WinZip - Extract to "You choose the file location.
• Open the unzipped folder and copy the web folder to the location where you normally keep your webs.
• Now you can open your web editor and open the site.
• Navigate to your new web folder (Remember, do not just go to the page, you must open the site in your web editor and if you use Dreamweaver, "Define" the site)and begin working on your new web.
• Don’t forget to save the original zipped file to a jump drive or other removable media for backup.

Basic Questions

Can I change the template colors? You can easily modify font colors (links, headings, and text) by editing the included CSS file. Some other elements may be easily modified as well. If you feel the colors used in this template do not meet your needs, we offer custom design and modification services. Please contact us for details and pricing information.

Can I change the images used in the template? All watermarked images must be replaced with your own images or images your purchase. You can use images from upsplash.com, pixabay.com or other free image sources.

I changed my mind. Can I get a refund? Since we offer non-tangible irrevocable goods, we do not issue refunds after the product is purchased. If you have any problems with your template, please notify us as soon as possible.

Licensing:

Copyright: The copyright for this web template and accompanying design remains with the designer, Genealogy Web Templates. You may not claim ownership of the design nor may you use it for any purpose other than that explicitly set forth in the separate license agreement.

Template Use: This template comes with a site license, not a user or computer license. This template is licensed for use on one site only. If you wish to use this template for subsequent sites, you must purchase a license for each additional site. All images and source files included within the template are licensed for use with this template only. All royalty-free image vendors have their own terms of use in how their images may be used and in what context. Please check with the listed vendor(s) if you have questions.

What if my computer crashes? Can I get another copy of the template? We will send you another copy within the first 30 days of purchase. After the 30 days, if the design is still on our website for sale, we will send you one additional copy. If it is not shown in our catalog, we no longer have the template in our files and will not be able to replace it. We highly recommend that you make a backup copy

What's Needed for TNG Templates:

You will need an FTP program. I use Filezilla. Choose "Download FileZilla Client"

What do I do next if I have TNG? You will need to unzip the template folder and upload the ENTIRE template folder to "Templates" in TNG.

What do I do if I don't currently have TNG? Please check our "I Want TNG" page for more detailed information on how to get TNG going on your site!

 

Additional Information:

What does Mobile Optimized or Responsive mean?

Mobile Optimized or Responsive templates mean that the template is ready to be viewed on mobile and tablet devices. The template "responds" to the viewport, and makes adjustments so it can appear correctly.

Google Maps: When you view this map on your site, you'll see your saved places on the map. Your site's visitors won't see those saved places – they'll see a map built for them. Go to Google Maps to get the map specifically for you. Type in your location into the search box. Click on the "Share" link. Choose "Embed map". Select the iframe code. Copy the embed code. Paste your code to replace ours.

If you have any additional questions, please feel free to email Marsha.