Policies and Services
We offer complete customer support for our templates. We make them and know best how to fix problems that may arise. There are, however, some limitations as to what we can do:
- We will support all template issues for 12 months from the date of purchase.
- We support all templates for six months after they have been removed from our catalog.
- We do not support templates which have been heavily modified by adding or deleting divs, heavy modifications to the CSS file, etc.
Genealogy Web Templates respects the privacy of our visitors and customers. When you order a template or a custom design, your name, email address, date and the template name are forwarded to us. This information is kept only on my personal computer. No information is ever available to be sold or viewed by any parties.
Through our shopping cart, your credit card number is encrypted and recorded on a separate secure server. The number is NEVER stored on our server or computer.
The Fine Print
Since we offer non-tangible irrevocable goods, we do not issue refunds after the product is purchased. If you have any problems with your template, please notify us as soon as possible.
You may only use each template on a single website, belonging to either you or your client. You have to repurchase same template in order to make another project with the same design.
Our website grants you a nonexclusive limited license to use the web templates sold through our web site in accordance with our End User License Agreement.
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